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Support

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Frequently Asked Questions

  • What is Pay Point Payment System?

    • Pay Point Payment System is a convenient solution that offers you to make online payments without any registration. The range of services that can be paid through the system is wide (TV, Internet, Mobile phone top up, Utility payments, Online games and many others ).
      If you’d like to use all system opportunities and manage your bills, by adding invoices in shopping basket, create personal remind list, send invoices through the mail or store transaction details in one place then we offer you to become registered user.

  • What is the difference between Registered and Unregistered users?

    • The possibility make online payments is free for anyone. Pay Point doesn’t require any set up. All you need is to download our application from Google Play market or follow us on www.paypoint.com.np.
      There are 2 types of users Registered and Unregistered.
      Unregistered user – the one who did not create account in Pay Point system. These users has access to all system operations (besides shopping basket, remind list and transaction details history that will be stored on account).
      Verified user – the one who successfully passed the Sign up process. Authorization in the system offers its users more benefits, such as adding invoices in shopping basket, set remind list with opportunity to email PDF invoices, view transaction details anytime it’s necessary.

  • Is pay Point Payment System is free to use?

    • Yes, Pay Point Payment System is free to use. All you need is PC/ mobile phone and internet connection. Service is available on www.paypoint.com.np or Google Play market.

  • What kind of services can be paid via Pay Point Payment System?

    • We have prepared a wide range of services, which we grouped by categories for an easier access:
      1. Mobile Operators
      2. Utility Payments
      3. Internet
      4. TV
      5. Social networks and games
      6. Health and beauty
      7. Tourism
      8. Commerce
      9. State payments
      10. Donations
      11. Other

  • How do I make a payment?

    • Follow these steps to pay bills online
      1) Choose the category of the service from the catalog;
      2) Click/tap on the logo of the Provider, Operator or Service provider that you need from the catalogs;
      3) Enter the phone number / contract number, payment amount and other requested data, based on the requirements of the payee and go the payment;
      4) Check the information you provided and confirm the payment.
      5) Enter bank card details and confirm the payment;
      6) Get transaction status and download PDF receipt.

  • What do I do if a technical error occurred while making a transaction?

    • Each transaction is made and processed in real time and respectively the answer, either affirmative or negative, is offered online. If there is a technical error because of the system or if information provided is not complete, the transaction will not be processed and you will be able to perform it again once the error is removed. If you cannot find a transaction in your payment history or you have noticed any other sort of error you are not able to resolve, make a screen of it and contact Customer Support Service.

  • When I pay for services that have fees, what amount should I enter in the “Amount” field?

    • In the "Amount" field, you must enter the amount to be paid without any fee. Next you can see the percentage that you are charged for this transaction and the fee is calculated automatically. The fee will be automatically debited from your balance.

  • How can I get the transaction Receipt?

    • Each payment transaction made via Pay Point system has a corresponding receipt. When the transaction is completed, you will have the possibility to download and save the receipt in electronic format. At the same time, same receipt will be saved in Transaction history and will be available for viewing and downloading (In case you are Registered user).

  • How do I create an account?

    • Follow the steps below to create account enjoy the great online payment experience:
      1) Click on Sign Up button;
      2) Select the variant of Signing up via Facebook or Email registration;
      3) In case of Email registration enter your personal email address , password and confirm password;
      4) Login in the system using data you indicated during registration.
      5) Enjoy!

  • What if I forgot my password?

    • The access to your account is made by using your Login and password. In case you forgot your password, you can create a new one.
      1) For this, you have to access the field from the Login window and click/tap “Forgot password?” option;
      2) Enter Email address used for registration;
      3) An OTP (One Time Password) sent to your email;
      4) You shall enter the code in the special field to confirm the change of the password;
      5) Once you have done this, you can set a new password and thus have access to your Personal Cabinet.

  • Customer Support

    • Customer Support Service is available for each user. Our operators are at your disposal to assist you in case of emergency. Except by calling, you can also send a letter to Customer Support Service and request additional information regarding the use of the services.
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